What made you break through the barriers when you transitioned to the corporate world?
In the corporate world, I started as a consultant at a computer company, selling equipment and learning accounting. Then, I transitioned to the pharmaceutical industry, where I spent seven years and earned an MBA in finance. That education allowed me to rise to the position of financial director. After that, I shifted to the distribution business.
I started working for one of Georgia’s top distribution companies, which was the local distributor for P&G. However, shortly after I joined, the company encountered serious challenges with the government. Over the course of a year, we faced tremendous difficulties—ranging from an investigation by the finance police to the devastating loss of a warehouse full of inventory due to a fire. Although we managed to navigate through these crises, the business became unsustainable, and ultimately, the company had to close.
P&G then brought in Diplomat to manage their business in Georgia and, as part of the transition, they offered jobs to all employees from the previous distributor, including me. The funniest thing is that , today, being CEO of Diplomat Georgia, back in the beginning, I didn’t want to join them. Having been on the front line of the fighting for the previous company for nearly a year, I was, on the one hand, exhausted and, on the other, mistakenly thinking Diplomat was connected to government interests and being angry with the government, I didn’t want to join. They were continuously reaching out for more than a month, but stupid and stubborn me without even once meeting the people, I kept refusing their offers.
Eventually, P&G set up a meeting with me, but when I arrived, I met the CEO of Diplomat instead. From that first meeting, I was struck by his professionalism, business wisdom, and, later, his values. Looking back, I’m so grateful that fortune kept pushing, and I didn't miss the opportunity to work with Diplomat, where I continue to be happy to this day.
For the first eight years at Diplomat Georgia, I served as CFO, and for the past eight years, I’ve had the privilege of leading the company as CEO. While I’m proud of our strong financial results—being ranked among the top 40 companies in Georgia—what truly brings me the most pride is our organizational culture. Today, we employ over 800 people, and creating a stable, healthy, and corruption-free environment (which, unfortunately, is a significant challenge in post-Soviet countries), has been one of my greatest achievements. Along with maintaining the highest operational standards—Diplomat’s operational quality is the best in our industry—what matters even more is our commitment to high ethical standards. This is essential in raising a unified, professional, and supportive workplace, something I deeply value and am incredibly proud of.
Tamuna, the atmosphere in your company is so unique. I want to know how much of that is you. Did you intentionally set out to create this, or did it evolve naturally as a result of your leadership style?
I’ll be honest—yes, a lot of it is me. The company’s strong foundation of values was the major enabler, but the atmosphere we’ve built here also heavily depends on local leadership. I’ve played a significant role in creating this environment by not compromising values for short-term solutions or personal benefits. Having the courage and will to implement organizational changes, even difficult ones, has been crucial. Making transformational changes is never easy, and it was not easy - we faced many hardships in a way. Today, however, I can proudly say that Diplomat Georgia is one of the strongest and healthiest companies in Georgia—financially and, more importantly, organizationally.
But as a woman in leadership, especially in such a male-dominated space, how much of your style is influenced by your unique perspective? Do you think being a female leader adds something different to the mix?
Absolutely. I think being a woman adds a different dimension to leadership. Many employees have told me that my genuine care for them is what sets me apart. I believe that this sense of care, combined with fairness, is what distinguishes my leadership style. I invest time in understanding my employees' needs, challenges, and ambitions, which helps create a productive environment where people feel valued and supported. This nurturing and empathetic approach, which I think reflects a more feminine leadership style, brings something unique to the table. It's about balancing empathy with strategy, and I believe this balance allows our organization to thrive in ways that might be different from more traditional, male-dominated leadership styles.